Frequently Asked Questions


How fast can I get my order?

That depends! As long as we have the product in stock, we will do everything possible to meet your deadline. Typically, we ask for 7-10 business days to complete an order, but most are completed within 2-3 business days. We know how important recognition is and we take great care to deliver an exceptional product in a timely fashion. We ask that, if you can, take the time to plan your event and order the awards well in advance.

Rush orders?

Are you in a hurry? We can help! Simply let us know up front your in-hands date and we’ll work our magic. On most of our products there is no additional charge for this service. You will, however, need to select the appropriate shipping method to reach your destination on time. Embroidery, Silk Screening and some Promotional Products may require up to 10 business days production time. Please call customer service at 1-800-AWARDS-5 (1-800-292-7375), or email us at sales@awardsplus.com if you require rush service on these items.

How much does shipping cost?

UPS shipping is based on the estimated weight and size of your package. Your cost will be calculated based on the current UPS rates. We offer all of UPS Shipping services including: UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver (by 5:00PM), Next Day Air (by 10:30 AM), and Next Day Air Early AM (by 8:30 AM). While we prefer Shipping UPS, we also offer FedEx or United States Postal Service upon special request by contacting our customer service at 1-800-AWARDS-5 (1-800-292-7375) or email us at sales@awardsplus.com.

Can I pick up my order?

Yes, you can pick up your order at our showroom. Simply choose the "pick-up" option instead of a shipping method during the checkout process.

How do I find what I'm looking for?

The categories on the left side are designed to help you narrow your search. We have added check boxes to these categories to help you sort by price, size, color, etc. At the bottom of the home page is our catalog - a great way to see all of our products. You can also type a key words or SKU number in the search box.

How do I order?

Ordering on-line consists of three simple steps, selecting the item(s), entering the personalization, and providing us with the necessary information to complete your transaction. Be sure to read the instructions carefully when entering your personalization as this will impact your price and may help to speed you through the process. You can also just email all of the information to us at sales@awardsplus.com.

How do I change my order that's already been placed?

You may email your changes to sales@awardsplus.com by contacting our customer service at 1-800-AWARDS-5 (1-800-292-7375). Please note that changes after art approval may result in additional charges and could delay delivery.

How do I cancel my order?

Once your order is placed, you'll receive a confirmation with your order number. To cancel this order, email us at sales@awardsplus.com, or call our customer service at 1-800-AWARDS-5 (1-800-292-7375). Remember, we specialize in quick turnarounds, so if you need to cancel please let us know before art approval.

How do I order with a Purchase Order?

Due to internet fraud and other security threats, our method of payment now runs through one of the most secure sights available, PayPal. All orders must be paid in advance through the portal provided. Unfortunately, we cannot accept Purchase Orders through the website unless you are paying with a credit card in advance. If you are unable to provide a credit card, please email your order to sales@awardsplus.com.

How do I personalize an award?

We’ve tried to make this as simple as possible, leaving you every option to get what you really desire! For larger orders, you may choose to send your text via e-mail. This option is available, however, you must contact customer service at 1-800-AWARDS-5 (1-800-292-7375) or sales@awardsplus.com to confirm receipt of your text and receive the adjusted total price.

How much does personalization cost?

$0.14 per character for most diamond drag engraving and some laser engraving. Many Laser engraved items have the personalization cost built in. On those items, there are generally no additional marking charges.

What fonts do you use?

Generally, we use a roman style font. It is one of the easiest typefaces to read. We usually bold the name and make it a little larger than the rest of the text. If you do not wish to have us choose your fonts or you are looking for specific fonts to be used on the items you purchase, please e-mail your art to sales@awardsplus.com or contact our customer service at 1-800-AWARDS-5 (1-800-292-7375).

 

engraving sample:

The Pioneer Company
is proud to present
its

Award of Excellence

to

Susan Thomas

for
her commitment to quality customer service
2009 - 2010

What is the logo Set up fee?

In most cases it is $25.00. This covers 15 minutes of initial set up time. In cases where the set up time exceeds 15 minutes, you will be contacted and given the estimated time to redraw your art. Should you chose to proceed, your total will be adjusted and charged to your credit card. If you cannot be contacted, you order will be held. Click here to view the artwork requirements page.

How do I upload my logo?

You will find an upload link on the personalization page. Simply follow the instructions. There is also a link on the artwork page. Click here to view the artwork requirements page.

I can't find what I want. Will you do special orders?

Certainly! Just call our Customer Service Associates at 1-800-AWARDS-5 (1-800-292-7375) or email us at sales@awardsplus.com and describe what you're looking for and we'll help you find a product that matches your needs.

How do I get a printed catalog?

We will be happy to send you catalogs! Simply contact one of our customer service representatives at 1-800-AWARDS-5 (1-800-292-7375) or email us at sales@awardsplus.com.

Where is your showroom located and what are the hours?

Our showroom address is: 7932 Old Branch Avenue Clinton, Maryland 20735 Showroom Hours: Monday - Friday 8:30am-5pm Closed Saturday Closed Sunday Directions: From the Beltway(495) take exit 7A - Branch Ave. South Go 2 miles - take the 4th exit - Coventry Way Turn right at bottom of ramp Go to 1st light - turn left onto Old Branch Ave. Showroom is 500 feet on left in Clinton Station Center

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